Refund and Cancellation Policy
At Wespret, we strive to provide a seamless shopping experience. Please read our refund and cancellation policy carefully to understand the terms and conditions related to orders, exchanges, and refunds.
1. Prepayment Requirement
Prepayment Confirmation: All items will be processed and delivered only after full prepayment has been confirmed.
No Cash on Delivery: We do not offer a cash-on-delivery option. Orders will only be dispatched after the payment is successfully completed.
2. Refund Policy
Refunds for Damaged Items Only: Refunds are issued only if the item is damaged upon delivery. The damage must be proven with a video recording of the package being opened.
Proof Requirements: The opening video must clearly show:
The AWB number (waybill number) on the package.
The sealed packet in its original, unopened condition.
No Refunds for Non-Damaged Items: Items that are not damaged cannot be refunded.
3. Exchange and Credit Note Policy
Exchange Only:
If you’re unsatisfied with a product, we offer exchanges in the form of a credit note once the item is returned and inspected for non-usage and undamaged condition.
Return Process:
The item must be returned safely to our warehouse within 7 days of receiving the delivery.
Once the item is inspected and found to be unused and undamaged, a credit note will be issued.
Credit Note Validity:
The credit note is valid for 3 months from the date of issue and can be used for future purchases.
No Direct Refunds for Exchanges: We do not offer monetary refunds for exchanges.
Thank you for choosing Wespret. If you have any questions or concerns regarding your order, please contact our customer service team on +91 9051711151( WhatsApp Only)
